01
Staffing & Incentive Framework
Built a tiered bonus framework across multiple role categories for a growing medical practice, replacing an ad hoc bonus process with clear, defensible criteria tied to performance.
Results
The unglamorous work, and what it produced.
Real systems built for real teams — in growing medical practices and multi-concept restaurant groups. Here's a sample of the work and the outcomes it drove.
02
Customer Experience & Compliance Overhaul
Rebuilt privacy documentation, financial policy, and intake forms for accessibility and regulatory compliance — closing gaps that had gone unaddressed for years.
03
Multi-Unit Hospitality Operations
Built hiring, training, and onboarding systems for a multi-concept restaurant group — writing the employee handbook and a full front-of-house training manual used company-wide, then tailoring training for each concept. Result: full opening teams ready before doors opened, and five team members developed into supervisor, assistant manager, or general manager roles.
04
Staff Training, Communication & Culture
Built a company-wide peer recognition program from scratch to make contributions visible and improve retention. Wrote training materials, staff scripts, and internal policy documents still in daily use across restaurant and medical practice teams — and ran structured exit interviews that surfaced real, actionable patterns for ownership.
05
Marketing Attribution & Brand Communications
Built a marketing analytics system tracking vendor spend, consultation-to-surgery conversion, and referral sources, reporting directly to ownership to inform budget decisions. Also kept brand voice consistent across multiple restaurant concepts and channels.
Your business next
Want results like these in your own operation?
Tell me where things are held together by memory right now, and I'll tell you where I'd start.